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Oct
21
Changes to 83.166.162.0/23 Subnet 27/10/11
Posted by adam.heavens on 21 October 2011 02:21 PM

Background:

On 27/10/11 will be be decommissioned the 83.166.162.0/24 subnet within DC1. Those customers who could potentially have been impacted by this change have already been contacted and where appropriate they have updated their configurations.

In order to decommission the subnet we will update our router configurations in Derby DC1.

This posting is for information purposes only, no services will be affected.

Maintenance Window

Thursday 27th October 00.00 – 00.30

All further updates relating to this maintenance will be added to this post.

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 4133800 or visit http://servercentre.net/support

While it is important for Server Centre to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Best regards

Server Centre Techincal Support


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Sep
3
Planned Maintenance: MyAccount / Ticket System & servercentre.net
Posted by Adam Heavens on 03 September 2011 05:58 PM

Background:

Server Centre are in the process of upgrading the servers running all our backend systems, as part of this project MyAccount, our Ticket System and main corporate website will be moved to a new web server.

Impact:

MyAccount, the Ticket System and our corporate website will be unavailable during the maintenance. During this maintenance window please send any support requests to support@servercentre.net

Maintenance Window

Tuesday 6th September 00.00 – 02.00

During the maintenance window MyAccount will be unavailable for up to 30 minutes.

Our NOC engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your services after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 413 3800 or visit http://servercentre.net/support

While it is important for Server Centre to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Best regards,

Server Centre Support


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Jan
6

Background:

Engineers plan to perform maintenance on our “MPLS Access” Layer-2 Edge Ethernet Switches at DC-2 Derby and DC-3 Wakefield Data Centres. The purpose of this planned maintenance is to perform a software upgrade on the switches in order to enable new features.

This maintenance will be performed in two phases.

Impact:

Layer-2 MPLS Ethernet Interconnects, between our DC’s or DC to a POP, terminating on a “MPLS Access” Switch at Derby and/or Wakefield Data Centres will be impacted during this maintenance work. We expect two service outages, with each being up to 5 minutes.  However these services will be deemed “at risk” until the maintenance work is completed. Colocation customers directly affected by this work have been notified via email (07/01/11).

Maintenance Window #1

Thursday 20th January 06.00 – 06.30

Maintenance Window #2

Friday 28th January 06.00 – 06.30

Our network operations engineers closely monitor the work and will do everything possible to minimise any inconvenience to you.  If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 413 3800 or visit http://servercentre.net/support

While it is important for Server Centre to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimize any inconvenience to our customers.  We appreciate your patience and welcome any feedback.

Regards,

Server Centre Technical Support


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Dec
15

Update 18/12/10: This planned maintenance has now been postponed due to cable works in Telehouse North not yet being completed. This maintenance will not take place Friday 7th January between 00.00 and 02.00.

Background:
Engineers will be commissioning a new Point of Presence (POP) at Telehouse North (THN) in London from Thursday 16th December at 00:00. This work is expected to take up to 2 hours. This new POP will become our primary inter-connect location at THN, and will enable us to deliver; additional transit capacity, additional customer interconnects options and services.

Impact:
This maintenance will affect the following services:

· Internet Transit -  Some minor disruption maybe experienced when we administratively disable transit providers at THN. Internet transit will still be available through our POP’s in Global Switch (London) and Telecity (Manchester), although this service will be deemed “at risk” until the maintenance has been completed.

· Private Interconnects at THN – Customers with private interconnect to our existing POPs at THN (TFM7 & TFM10) will experience a disruption to services during the maintenance work. These customers will be notified directly by end of business on Friday 3rd December.

· MPLS Network – Services utilising our core MPLS network will not be affected by this maintenance, however some resiliency will be lost during the work therefore services will be deemed “at risk” until the maintenance has been complete.

Maintenance Window
Tuesday 21h December 00:00 – 02:00

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you.  If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 413 3800 or visit http://servercentre.net/support

While it is important for Server Centre to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers.  We appreciate your patience and welcome any feedback.

Best regards
Server Centre Support


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