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Dates for your diary - Upcoming Routine Maintenance

PSTN Connectivity

on Friday, 04 September 2015. Posted in Service Disruption

We have had reports from some customers not being able to make or receive PSTN calls. We are aware of the fault and are working with the upstream carrier to resolve.

Update to be provided at 14:30

Update 2:18

Service has been restored for affected clients, clients affected by the outage will be emailed directly and an RFO provided.

If you are experiencing any issues please contact the Service Desk on 0115 9699950 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Best regards

Service Desk

Call Recording Servers

on Wednesday, 05 August 2015. Posted in Planned Maintainence

Background:

To support additional features we are upgrading the Call Recording servers to the latest version

Impact:

This planned maintenance will affect the following services:

  •     Customer play back of calls recorded on our Skype for Business and Lync 2013 Platforms

Customers directly affected by this will be emailed.

Maintenance Window:

Maintenance Window – Sunday 16th August 21:00 – 23:00 BST

There will be no downtime as a result of this scheduled work, however customers will be unable to login to the call recording portal during this time.

The extended window will allow for the resolution of any inadvertent issues that may occur.

Updates will be posted to this maintainence notification during this planned maintenance.

While it is important for Server Centre to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Linux cPanel Server Upgrades

on Saturday, 16 May 2015. Posted in Planned Maintainence

As part of Server Centre's contiued service improvment plans, all Centos 5 based Linux Web Servers will be replaced with CentOS 6. Starting on the 1st July we will be migrating accounts as follows. As new servers are built and online this notification will be updated.

SCH-WWW09 (93.174.141.38) - UKDC1-WWW41 (185.23.176.200)

SCH-WWW18 (93.174.141.45) - UKDC1-WWW41 (185.23.176.200)

SCH-WWW14 (93.174.141.51) - UKDC1-WWW42 (185.23.176.201)

SCH-WWW16 (93.174.141.53) - UKDC1-WWW41 (185.23.176.200)

Christmas and New Year Change Freeze

on Monday, 01 December 2014. Posted in Information

Dear Customers,
 
In recognition of reduced staffing levels across the industry over the Christmas period, Server Centre will be conducting a network and provisioning change freeze from Sunday 21st December through to Sunday 4th January 2015. Throughout this period, no non-essential changes will be made to the network or the services we provide.
 
Please ensure any change requests are made before Wednesday 17th December to ensure they can be completed on time. Some exceptions will be permitted where prior agreement has been made (between the customer, the account manager and technical teams prior to 19th December).
 
Server Centre will, of course, be available 24/7 over the Christmas period for any emergencies or outages on the core network and core services. Support will also be available to those customers with the appropriate support contract.
 
Should you have any questions or queries, please don’t hesitate to contact us via the ticket system at https://servercentre.net/support or through your account manager.
 
Best regards
 
Server Centre Service Desk
 

Security Update - Cisco and Juniper "ShellShock" and Bash

on Monday, 29 September 2014. Posted in Information

Cisco and Juniper have both recently posted alerts/bulletins relating to the Bash vulnerability also known as “ShellShock”.

In summary network devices (routers & switches) running JUNOS and Cisco IOS are not affected.

More information can be found in the links below.

Juniper Networks – Security Bulletin

http://kb.juniper.net/InfoCenter/index?page=content&id=JSA10648&actp=RSS

Cisco Vulnerability Alert

http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20140926-bash

http://tools.cisco.com/security/center/viewAlert.x?alertId=35816

Best regards

Server Centre NOC

Network Services 'At Risk' 19/09/14 22:00 BST to Saturday 20/09/14 06:00 BST

Written by Adam Heavens on Monday, 08 September 2014. Posted in Planned Maintainence

Background

One of our circuit providers will be performing essential maintenance work on our 10Gbps MPLS link between our Manchester and London PoPs.

Impact

The PoPs have resilient MPLS circuits therefore traffic will re-route around the circuit during the maintenance. However resiliency will we lost during this period.

Maintenance Window

Friday 19/09/14 22:00 BST to Saturday 20/09/14 06:00 BST for up to 30 minutes
 
Customers should not experience down time, however network services will be at risk during the maintainence window.
 
Best regards
 
Server Centre Service Desk

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