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Knowledgebase : Billing
Direct Debit is a payment of an agreed amount made from a customer's bank or building society account to a named organisation (the service user) authorised by a Direct Debit Instruction. The amounts and dates may vary, although they are always advis...
Yes. Instructions can be cancelled by writing to your bank or building society. A copy to the service user is also very helpful.
If an error is made by the service user or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.
You will be notified in writing in advance (normally 10 working days) of the collection allowing you time to query the amount or date if necessary. A Direct Debit Instruction stands until cancelled so there is no new Direct Debit Instruction to s...
You will be sent written confirmation of your Direct Debit Instruction within 3 working days of the telephone call or other on-line sign-up, or alternatively no fewer than 10 working days before the first collection. Simply check the details and ...
No. A service user can only collect the amount notified to you, and you will be advised of any change to the date, frequency or amount in writing.
Most current accounts at banks and building societies can be used to make Direct Debit payments. Some types of account however, do not accept Direct Debits. If you have any doubts, please speak to your bank or building society branch.
No. Banks and building societies only permit organisations with known integrity and sound financial and administrative capabilities to collect money by Direct Debit. These checks are even more stringent in the case of Paperless Direct Debit.
Yes, but they will only be for information and to check against your bank or building society statement