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Skype for Business Contact Centre

Extend Skype for Business to solve your most complex problems 

Server Centre's Contact Centre solution is a feature rich call centre service built using Geomants Contact Expert suite of applications. By leveraging a leading Contact Centre technology, Server Centre is able to further extend the functionality of Skype for Business to improve customer service and organisational productivity.
 
Skype for Business Contact Centre is built as a trusted application  using the Microsoft UC managed APIs. This means native integration with the desktop and presence together with seamless telephony control, wrapped up as a hosted solution and integrated with our Hosted Skype for Business Enterprise Platform.
 
Our Skype for Business Contact Centre services include inbound, outbound, and blended contact centre environments, and includes call recording and comprehensive real time and historic reporting capabilities. The sophisticated Automatic Call Distribution with skills based routing maximises agent productivity and customer service. Tight integration with the client synchronises contact centre Agent status with real time ‘presence’ and provides instant access to organisation resources and contacts for consultative call transfers and first call resolution. 

At a glance:

  • Whether it's a phone call, email, chat, or SMS our multi-channel queuing and skills based routing ensure that every contact is handled efficiently
  • Choose a focused feature set for your contact centre or mix and match user license levels
  • Combine with our Skype for Business OnDemand monthly UC plans, to mix Enterprise UC and Contact Centre
  • Unifies agent/customer communication within the Skype for Business environment and provides a ‘big picture’ reporting tool on customer interactions
  • Optimise your investment in Skype for Business/Lync by maintaining one telephony infrastructure for both voice and contact centre
  • Proven enterprise-class technology that lets you pilot, prove and migrate your helpdesk, call centre or customer service desk today
  • Integrate with a range of Microsoft applications, such as Dynamics CRM and SharePoint
  • Easily add or remove users as you need - Monthly price per user 'Pay as you Go' service.

Contact Centre Service Plans and Features

 

 

Features

 

CC1-Chat

 

CC2-Social

 

CC3-Email

 

CC4-Voice

 

CC5-Omni

Pricing per month £12.99 £12.99 £17.99 £17.99 £89.99
Inbound Voice Agent      
Outbound Voice Agent      
Email Agent      
Social Media Agent      
Web Chat Agent      
Agent History
Supervisor Licence
Standard Reporting
Customised Reporting        
Standard Wallboard
Customised Wallboard        

Standard Agent Scripting

Customised Agent Scripting        
IVR Channels      

5

10
SMS Agent        
Outbound Campaigns        
9am to 5pm Telephone Support
24/7 Ticket Support
ISO27001 UK DataCentres
Integration with Office Applications
RemoteHands Setup / Migration
Enhanced Software Support        
   
 
 
 
 
 
 
 
 

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