Packet Loss & High Latency in the Derby Datacentre – 07.20-07.30 22/12/10

Thomas Brown — Wed, 22 Dec 2010 10:14:37 +0000

Background:
At 07.20 this morning we experienced an issue on the core switches in the Derby data centre. The CPU on the core switches ran abnormally high for around 10 minutes.

Impact:
Customers may have experienced packet loss and high latency on Internet transit and other related services.

Actions
Engineers are investigating the cause and further information will be provided.

If you have any problems with your service at this time please contact Technical Support, who will be more than willing to assist.

Regards,

Server Centre Technical Support

Server Centre Hosting

Packet Loss & High Latency in the Derby Datacentre – 07.20-07.30 22/12/10