Unplanned Outage – DC3 Wakefield
Posted by adam.heavens on 21 October 2011 02:24 PM
We are currently investigating an issue with the power at our Wakefield Datacentre (DC3), which may be affecting some customers. We believe that all services have now been restored. Further updated will be posted shortly.
The root cause of the issue is being investigated and generator and UPS engineers are currently on-site to carry out a full investigation. Once this investigation is complete a full report will be made available. This is the first such occurrence Node4 have experienced since the business started. We take this issue very seriously and apologise for any inconvenience. Node4 technical staff are also available at site if any technical assistance is needed.
We have an outstanding issue with one of our voice interconnects. During the power issue equipment belonging to one of our voice interconnect providers failed. We have an engineer on site investigating this and hope to restore full service shortly. This is impacting a small percentage of customers who are experiencing issues with inbound calls, and intermittent issues with outbound calls.
Engineers will be back on site tomorrow morning to complete further diagnostic tests on the generators but we are satisfied that any further risk has been mitigated. We will continue to update this site with any further information and, of course we will issue a full incident report as soon as we can. Customer’s affected by today’s incident should email@example.com or any ongoing technical problems or your account manager for any other queries.
Server Centre would like to apologise again for the disruption to service that this has caused.
Server Centre Technical Support
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