News
Dec
15

Update 18/12/10: This planned maintenance has now been postponed due to cable works in Telehouse North not yet being completed. This maintenance will not take place Friday 7th January between 00.00 and 02.00.

Background:
Engineers will be commissioning a new Point of Presence (POP) at Telehouse North (THN) in London from Thursday 16th December at 00:00. This work is expected to take up to 2 hours. This new POP will become our primary inter-connect location at THN, and will enable us to deliver; additional transit capacity, additional customer interconnects options and services.

Impact:
This maintenance will affect the following services:

· Internet Transit -  Some minor disruption maybe experienced when we administratively disable transit providers at THN. Internet transit will still be available through our POP’s in Global Switch (London) and Telecity (Manchester), although this service will be deemed “at risk” until the maintenance has been completed.

· Private Interconnects at THN – Customers with private interconnect to our existing POPs at THN (TFM7 & TFM10) will experience a disruption to services during the maintenance work. These customers will be notified directly by end of business on Friday 3rd December.

· MPLS Network – Services utilising our core MPLS network will not be affected by this maintenance, however some resiliency will be lost during the work therefore services will be deemed “at risk” until the maintenance has been complete.

Maintenance Window
Tuesday 21h December 00:00 – 02:00

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you.  If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 413 3800 or visit http://servercentre.net/support

While it is important for Server Centre to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers.  We appreciate your patience and welcome any feedback.

Best regards
Server Centre Support


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