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Jan
6

Background:

Engineers plan to perform maintenance on our “MPLS Access” Layer-2 Edge Ethernet Switches at DC-2 Derby and DC-3 Wakefield Data Centres. The purpose of this planned maintenance is to perform a software upgrade on the switches in order to enable new features.

This maintenance will be performed in two phases.

Impact:

Layer-2 MPLS Ethernet Interconnects, between our DC’s or DC to a POP, terminating on a “MPLS Access” Switch at Derby and/or Wakefield Data Centres will be impacted during this maintenance work. We expect two service outages, with each being up to 5 minutes.  However these services will be deemed “at risk” until the maintenance work is completed. Colocation customers directly affected by this work have been notified via email (07/01/11).

Maintenance Window #1

Thursday 20th January 06.00 – 06.30

Maintenance Window #2

Friday 28th January 06.00 – 06.30

Our network operations engineers closely monitor the work and will do everything possible to minimise any inconvenience to you.  If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 413 3800 or visit http://servercentre.net/support

While it is important for Server Centre to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimize any inconvenience to our customers.  We appreciate your patience and welcome any feedback.

Regards,

Server Centre Technical Support


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