Outage Notification Update
We were DDoS attacked today.
Hi,
Sometimes thing's go awry. You know, one of those "I got this" moments. We had a situation recentley we thought you would appreciate knowing about.
Unfortunatley at just after 9pm GMT yesterday evening, our Data Centre's were hit with a Denial of Service Attack (Denial of What Attack...? Don't worry, read up on it here) and this caused availabillity issues for all our clients & customers which meant websites were'nt available, email would not flow, and even our service desk telephone number and other services such as myAccount were affected.
Fortunatley our NOC team were 'on it' and not only did they immedietley know about the issue, we personally responded to every Tweet, Facebook post & forum thread ensuring our many valued customers were kept fully up to date, and in some cases, were offered personal calls to explain the situation.
The problem was rectified approx 60 minutes later, and although the following morning, the attack occured again, we fixed that in about fourty minutes. In total, there was less than two hours downtime over a 24 hour period and despite the attackers being pretty persistent, we managed to resolve this issue & mitigated the situation to ensure it doesnt happen again.
So what was it then?
Technically, we were being hit with over 4GB a second worth of requests which caused huge issues at our Data Centres, where our servers tried in vain to serve up websites and services amidst this denial of service attempt.
We're completley understanding of how fustrating it is when you pay for a service, and you just "want it to work" and almost in all cases, that is what happens here at Server Centre. When something goes wrong, (and in Technology, it often does!) we are proud in the way we, as a award winning service provider, dealt with the problem. Having dealt with many service providers and ISP's, I know very few who would offer the personal service like Server Centre do, and whilst Server Centre truly apologise for any inconvienience caused, rest assured our Technology Ninja's are now working on ensuring this can not happen again.
In the meantime, normal service has now been resumed.
